Shipping policy

SHIPPING POLICY

MileMarker Pet Co. currently ships only to addresses within the United States.

ORDER PROCESSING AND DELIVERY

Products are fulfilled and shipped by our suppliers through Shopify Collective. Available shipping options, charges, and estimated delivery dates are calculated by the supplier and carrier and displayed at checkout before payment. The delivery estimate shown at checkout is the current expected fulfillment timeline.

Delivery estimates are not guaranteed and may change because of carrier delays, severe weather, holidays, or address problems.

SHIPPING CHARGES

Any applicable shipping charge is displayed at checkout before you complete your purchase.

TRACKING

When tracking becomes available, it will be sent to the email address used for the order. Tracking information may take up to 48 hours to update after shipment.

SPLIT SHIPMENTS

Products shipped by different suppliers or locations may arrive in separate packages and on different dates. Separate tracking information may be provided for each shipment.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Contact us promptly if an address needs correction. We cannot guarantee changes after an order has been sent to the supplier for fulfillment.

LOST OR DAMAGED PACKAGES

If an order arrives damaged or appears lost, contact us using the contact information provided with your order. Please retain the packaging and provide photographs when reporting damage so we can coordinate with the supplier and carrier.

INTERNATIONAL SHIPPING

International shipping is not currently available.

RETURNS

Please review our Return and Refund Policy for return eligibility and instructions.